Urban Cycling will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, mail out your item within 20 days from the receipt of original order. Please note, refunds are exclusive of shipping cost. Items must be returned with all Urban Cycling tags still attached and must be in their original packaging. 

Click here to begin your return or exchange: 

Urban Cycling Return / Exchange Portal

 If you wish to exchange your item for a different product, you must return the original item and purchase the new item separately.

Once we receive your package, we will process your return within 3 business days.

522 Virginia Ave, Joplin, MO 64801