Ordered two pairs of the shorts and one of them came with the wrong size for the inner layer. When I contacted them, they mailed out a replacement pair that day and just told me to mail the wrong ones back when I get a chance. That level of customer service is awesome. Now onto the shorts themselves. They are perfect for riding around town and into the office or going for an all day ride. The Velcro is grippy enough so that they stay put when you adjust any of the straps. This lets them convert pretty quickly between functional biking shorts and subdued regular shorts. They work well and they look well. I put in a second order already.
I bought these for my 66 y.o. husband and he is thrilled. They are everything the description says they are.
I like them. I like the riding pad being separate from the pants.
Got a pair of these last year and they were good, but within the year had split the seams. I made a comment about the seam on one of their ads and within the hour, I got an email offering a replacement pair. The new shorts are holding up well and their customer service has been great.